Support
Have a question or ran into an issue with SEC.? Check the answers below, or reach out to us directly.
Send us a bug report, a feature request, or any other question — we read every email.
We usually reply within 1–2 business days.
Does SEC. upload my photos to a server?
No. Trip detection and analysis happen entirely on your device — your photos and location data are never sent to a SEC. server. See our Privacy Policy for details.
Do I need to create an account?
No account or sign-in is required. SEC. works right away after you install it.
A trip wasn't detected correctly. What can I do?
You can re-scan your library with "Re-analyze" in Settings, or edit a trip directly — add or exclude photos, adjust the location, or change the time zone. If it's still off, email us and we'll take a look.
What photo library permission does SEC. need?
SEC. needs access to your photo library to read the capture time and location embedded in your photos. You can change this permission anytime in your device's Settings app.
How do I delete my data?
Trip data lives only on your device. Delete an individual trip from within the app, or uninstall the app to remove everything at once. SEC. keeps no server-side copy of your data.
Can I change the app's language?
SEC. currently supports English and Korean. You can switch languages from the "Language" option in Settings.
I found a crash or a bug.
Please email us with your device model, OS version, and the steps that led to the issue — that helps us fix it faster.